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Our Services

People First. Support That Evolves Around You.

In-person and Remote Support for people with intellectual and developmental disabilities, shaped around your routines, goals and choices.

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Our Services

Three Ways We Can Help

Explore Remote, Direct or Hybrid Support. Remote Support is available across Ohio where the setup and response plan can meet your needs; in-person support is primarily available in Franklin County and Central Ohio, subject to staffing. Funding and service hours must be agreed through your support plan.

Find your fit

Compare Our Services

RS means Remote Support. HPC means Homemaker/Personal Care: in-person help with daily living. Ohio Medicaid waivers include Individual Options (I/O), Level One and Self-Empowered Life Funding (SELF). Eligibility and authorization determine which services can be funded.

At a glanceRemote Support (RS)Direct Support (HPC)Hybrid Support
What it isCheck-ins and monitoring tools agreed in your planHands‑on help with daily living tasksPlanned blend of Remote Support and in‑person care
When usedAt the times and locations agreed in your support planMeals, medications, outings, and skill practiceWhen different parts of your day call for remote and in-person help
Key benefitPeace of mind without someone always in the roomPractice daily living skills at your own paceA planned mix of support around your routines
WaiversI/O · Level 1 · SELFI/O · Level 1 · SELFI/O · Level 1 · SELF

Open a service to explore the details. You can keep more than one open.

Remote Support (RS)
What it is
Check-ins and monitoring tools agreed in your plan
When used
At the times and locations agreed in your support plan
Key benefit
Peace of mind without someone always in the room
Waivers
I/O · Level 1 · SELF
Direct Support (HPC)
What it is
Hands‑on help with daily living tasks
When used
Meals, medications, outings, and skill practice
Key benefit
Practice daily living skills at your own pace
Waivers
I/O · Level 1 · SELF
Hybrid Support
What it is
Planned blend of Remote Support and in‑person care
When used
When different parts of your day call for remote and in-person help
Key benefit
A planned mix of support around your routines
Waivers
I/O · Level 1 · SELF

What matters to you

Everyday Goals, Individual Progress

Choice

Shape your routines

Decide what you want help with and what you want to do yourself.

Skills

Practice daily living

Work on meals, personal care and other tasks at your own pace.

Support

Plan how to get help

Know your service hours, who to contact and what happens when needs change.

Your goals and support plan guide the work. Progress and the level of support needed differ from person to person.

Getting Started

Your Path to Support

You don't have to figure this out alone. Here's what happens, step by step.

  1. Reach Out

    Use the Contact Us page for a general introduction: your county, the support you need, your funding source if known, the days or hours you need, when you'd like services to start, and how to reach you. If you're unsure about funding, say so. Leave sensitive records out. Our team can discuss the next step and how to share any documents needed. No pressure to decide anything today.

  2. Tell Us Your Story

    We arrange a conversation about your goals, routines, what has worked and what has not. Tell us about any communication needs when we arrange it. Family members or other supporters are welcome to join if you choose.

  3. Build Your Plan Together

    Together with you and your service coordinator, we work through a written plan: your goals, support hours, equipment, privacy choices and steps for getting help. You can ask questions and request changes before services begin; funding and authorization also need to be in place.

  4. Match the Right Team

    We consider your routines, communication style and preferences alongside staff availability. You meet the team and review the support arrangements before the planned start.

  5. Support Begins

    Direct, remote, or both—according to your plan. You receive a named contact for routine questions and the agreed route for urgent support. We review how things are going and discuss adjustments with you.

A little more clarity

Questions before you get started?

Explore practical answers about service choices, waivers, and privacy.

Which service is the best fit?Understand the support optionsWhat funding options do you accept?Read about payment and eligibilityHow does Remote Support work day to day?Learn about routines and privacy

Your next step

Ready to Meet the Team?

A conversation is a good place to start. No pressure to decide anything today.

Contact Us

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Explore our services

You're on the Services page of the Ohio At Home website. This audio guide is part of Ohio At Home's built-in accessibility features. The opening message is People First. Support That Evolves Around You. Ohio At Home provides in-person and Remote Support for people with intellectual and developmental disabilities, shaped around routines, goals, and choices. The artwork at the top shows an illustrated landscape of pink hills, blue and purple trees, and a winding blue river. A small house stands near the river, and two pink hot-air balloons appear in the sky. Below this scene, you can explore three support options, compare them, and learn how getting started works. The opening scene can play as a silent animation or remain a still image, depending on your motion preferences. You can pause or play it with the animation control.

Three ways we can help

Remote Support connects you with the team through check-ins and agreed monitoring tools. It is provided at the times and locations agreed in your support plan, so help does not always require someone to be in the room. Direct Support provides hands-on help with daily living and personal coaching. This can include meals, medication-related support, outings, and practicing skills at your own pace, as specified in your plan. The comparison also calls this Homemaker and Personal Care, or H P C. Hybrid Support is a planned blend of Remote Support and in-person help for different parts of your day. Three colorful icons identify these options: a computer screen for Remote Support, a group of people for Direct Support, and a smiling robot face for Hybrid Support. They are symbols for the service categories. Remote Support is available across Ohio where the setup and response plan can meet your needs. In-person support is primarily available in Franklin County and Central Ohio, subject to staffing. Funding and service hours must be agreed through your support plan.

Funding, choice, and everyday goals

The service comparison lists three Ohio Medicaid waivers: Individual Options, also called I O; Level One; and Self-Empowered Life Funding, known as SELF. Eligibility and authorization determine which services can be funded. The comparison helps explain what each service does, when it is used, and how it can fit into your day. If you are unsure which option fits, you can start with a general message about the support you are looking for. Leave health records and other sensitive details out of the form. The next section focuses on everyday goals. You decide what you want help with and what you want to do yourself. You can work on meals, personal care, and other daily tasks at your own pace. Planning also means knowing your service hours, who to contact, and what happens when needs change. Your goals and support plan guide this work. Progress and the amount of support needed differ from person to person.

Reach out and tell us your story

The page describes five steps for getting started. Small illustrations beside the steps show a plant at different stages, from a sprout to a flower. Step one is Reach Out. Use the Contact Us page for a general introduction. Include your county, the kind of support you need, your funding source if known, the days or hours you need, when you would like services to start, and how to reach you. If you are unsure about funding, say so. Leave sensitive records out. The team can discuss the next step and explain how to share any documents that are needed. There is no pressure to decide anything today. Step two is Tell Us Your Story. The team arranges a conversation about your goals, routines, and what has or has not worked for you. Mention communication needs when arranging that conversation. Family members or other supporters can join if you choose.

Build the plan and begin support

Step three is Build Your Plan Together. You, Ohio At Home, and your service coordinator work through a written plan covering your goals, support hours, equipment, privacy choices, and steps for getting help. You can ask questions and request changes before services begin. Funding and authorization also need to be in place. Step four is Match the Right Team. Your routines, communication style, and preferences are considered alongside staff availability. You meet the team and review the support arrangements before the planned start. Step five is Support Begins. Direct Support, Remote Support, or both are provided according to your plan. You receive a named contact for routine questions and the agreed route for urgent support. The team reviews how things are going and discusses adjustments with you.

Questions and next steps

Near the end of this page, three links take you to frequently asked questions. Which service is the best fit? explains the support options. What funding options do you accept? covers payment and eligibility. How does Remote Support work day to day? covers routines and privacy. To begin a conversation, choose Talk with a Care Advisor or Contact Us. For another look at this page, the links near the top let you jump to Support options, Compare services, Everyday goals, or Getting started. On smaller screens, you can open each service in the comparison and keep more than one open. Use the page links and controls with your usual keyboard, touch, mouse, or assistive technology to choose your next step.

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