Ohio At HomeHealth Care Agency
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Communications

Messaging Terms of Service

How Ohio At Home uses text messages, how to stop them, and where to get help.

Messages you may receive

Ohio At Home Healthcare may send identity verification codes, health and safety alerts, replies to your messages, appointment and schedule reminders, and urgent notifications.

Consent, frequency and charges

Providing your number and consenting to texts allows us to send the messages described above, including automated messages. Consent to text messaging is not a condition of service.

Message frequency depends on your interactions, monitoring activity and system events. Message and data rates may apply under your carrier's plan.

Verification codes are sent only on request. We limit messages to those needed for these services. Ohio At Home adds no charges for sending or receiving texts.

Stop messages or get help

Reply STOP to opt out. You may also use STOP ALL, UNSUBSCRIBE, CANCEL, END or QUIT. You will receive one final confirmation message and no further program messages unless you opt in again. Reply START to rejoin. For assistance, reply HELP, email support@ohioathome.com, or call (614) 800-0672.

If messages continue after you opt out, or you need a different way to receive service communications, contact our team. See Text Alert Help for practical steps.

Privacy

We use your phone number, messages, consent records and delivery information to provide messaging services and handle your choices. We do not sell or transfer this information for third-party marketing. Our communications provider processes messaging data to deliver these services.

Read the SMS privacy notice for details about information handling and the policy updates section for changes to our policies.

Message safety

Our messages identify Ohio At Home. We never ask for sensitive information by text, including passwords, Social Security numbers or financial account details. Report suspicious messages immediately using the contact details above.

Carriers and delivery

Our service supports all major U.S. wireless carriers. Delivery depends on coverage and network availability; carriers bear no liability for delayed or missing messages. Ohio At Home is not responsible for missed messages resulting from changes to your number or carrier service. We send time-sensitive alerts immediately, but carrier networks determine delivery timing.

Changes and contact

We may change these terms at any time. Material changes will be announced through the messaging program or on this website.

Ohio At Home Healthcare, 875 N High St, Suite 300, Columbus, OH 43215. Contact us using the phone number or email above.

Urgent support

Texts depend on mobile service and may be delayed. For an emergency, call 911. If you already receive support, follow the contact and backup arrangements in your support plan.

A guide to this page

A conversational guide to Messaging Terms of Service, including descriptions of the page’s imagery. You can also use the page headings, links, and your own assistive tools.

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Welcome to Messaging Terms

Welcome to the Messaging Terms of Service page on the Ohio At Home website. This audio guide is part of Ohio At Home's built-in accessibility features. This page explains the text messages Ohio At Home may send, consent and charges, how to stop messages, information handling, and delivery limitations.

Ohio At Home Healthcare may send identity verification codes, health and safety alerts, replies to your messages, appointment and schedule reminders, and urgent notifications. Providing your number and consenting to texts allows these messages, including automated messages. Consent to text messaging is not a condition of service. Frequency depends on your interactions, monitoring activity, and system events. Your carrier's message and data rates may apply. Verification codes are sent only on request, and messages are limited to those needed for these services. Ohio At Home adds no charges for sending or receiving texts.

Stop messages or get help

To opt out, reply to a text message with the word STOP. You may also reply STOP ALL, UNSUBSCRIBE, CANCEL, END, or QUIT. You will receive one final confirmation message and no further program messages unless you opt in again. Reply START to rejoin. For assistance, reply HELP, use the support email link on this page, or call six one four, eight zero zero, zero six seven two. The email address is support at ohio at home dot com. If messages continue after opting out, or you need a different way to receive service communications, contact the team. Text Alert Help offers practical steps.

Privacy and message safety

Ohio At Home uses your phone number, messages, consent records, and delivery information to provide messaging services and handle your choices. This information is not sold or transferred for third-party marketing. A communications provider processes messaging data to deliver the services. The text messaging privacy notice provides details, and the policy updates section explains policy changes. Ohio At Home messages identify the organization. Ohio At Home never asks for sensitive information by text, including passwords, Social Security numbers, or financial account details. Report suspicious messages immediately using the phone number or support email on this page.

Delivery, changes, and contact

The service supports all major United States wireless carriers. Delivery depends on coverage and network availability. Carriers bear no liability for delayed or missing messages. Ohio At Home is not responsible for missed messages resulting from changes to your number or carrier service. Time-sensitive alerts are sent immediately, but carrier networks determine delivery timing. Ohio At Home may change these terms at any time. Material changes will be announced through the messaging program or on the website. The mailing address is Ohio At Home Healthcare, eight seventy-five North High Street, Suite three hundred, Columbus, Ohio, four three two one five.

Urgent support and your next steps

Texts depend on mobile service and may be delayed. For an emergency, call nine one one. If you already receive support, follow the contact and backup arrangements in your support plan. To manage texts, reply STOP to opt out, START to rejoin, or HELP for assistance. You can open Text Alert Help, the text messaging privacy notice, or the policy updates section using this page's links. For help from the team, use the support email link or call six one four, eight zero zero, zero six seven two.

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